- Express delivery and free returns within 30 days
- support@countryoakfurniture.store
- +1 562-866-8400
At COUNTRYOAKFURNITURE, we’re committed to providing high-quality dining tables that meet your expectations. If something isn’t right with your order, we’re here to make the return process straightforward and hassle-free.
Key Return Information
Return Window: 30 days from the date of delivery
Restocking Fee: None ($0.00)
Return Method: By mail
Return Shipping (Defective/Damaged Items): Free (we provide a prepaid label)
Return Shipping (Change of Mind): Customer is responsible
Refund Processing Time: Within 10 business days after approval
How to Start a Return
To begin a return, please contact us at support@countryoakfurniture.store with the following details:
- Your full name and order number
- The item(s) you would like to return
- The reason for the return (damaged, incorrect item, no longer needed, etc.)
Important: Returns sent without prior approval will not be accepted. Once your return request is approved, we’ll provide the return address along with clear, step-by-step instructions.
Return Eligibility
To qualify for a return, items must meet the following requirements:
- Must be unused and in the same condition as received
- Must include the original packaging, tags, and any included accessories
Return Shipping Policy
We aim to keep our return shipping process clear and transparent:
Defective or Damaged Items:
If your dining table arrives damaged or has a defect, we will cover the return shipping cost and provide a prepaid label.
Customer-Initiated Returns:
If you’re returning an item because you changed your mind or ordered the wrong product, you will be responsible for the return shipping costs. Original shipping fees are non-refundable.
Damages & Issues
Please inspect your order as soon as it arrives.
Shipping Damage:
If your package arrives damaged, contact us immediately so we can assist you and file a claim when necessary.
Incorrect or Defective Items:
If you receive the wrong dining table or a defective product, please contact us within the 30-day return window so we can work to resolve the issue promptly.
Refunds
Once we receive and inspect your returned item, we’ll notify you by email about the status of your refund.
Approved Returns:
Refunds will be issued to your original payment method.
Processing Time:
Please allow up to 10 business days for your refund to be processed. Your bank or card provider may require additional time for the refund to appear in your account.
Exchanges
If you would like a different dining table, the best option is to return the original product first. Once your return has been approved, you can place a new order for the item you prefer.
Contact Us
If you have any questions about this policy, please feel free to contact us:
Email: support@countryoakfurniture.store
Phone: +1 562-866-8400
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Address: 17439 Bellflower Blvd, Bellflower, CA 90706, United States