- Express delivery and free returns within 30 days
- support@countryoakfurniture.store
- +1 562-866-8400
Welcome to COUNTRYOAKFURNITURE!
We believe in keeping things straightforward, clear, and transparent. Below you’ll find answers to some of the questions our customers ask most often.
Shipping
Where do you ship?
At this time, we only ship within the United States.
What are the shipping costs and delivery times?
We provide Free Standard Shipping on all orders. Delivery takes place in two stages:
Processing Time: 1–2 business days
Shipping Time: 3–5 business days
Overall, your order is expected to arrive within 4 to 7 business days. For additional information, please refer to our full Shipping Policy.
How can I track my order?
After your order has been shipped, you’ll receive an email containing your tracking number. You can also check your order status at any time through our Order Tracking page.
Payments & Security
What payment methods do you accept?
We process secure payments through Stripe and support major cards including Visa, Mastercard, American Express, Discover, and Diners Club. All transactions are processed in USD ($).
Is my payment information safe?
Yes. We use industry-standard security through Stripe, which is Level 1 PCI DSS compliant. Payment details are encrypted and transmitted through a secure SSL connection. We do not store your complete card information on our servers.
Orders & Returns
What is your return policy?
We offer a 30-day return period starting from the date your order is delivered. Eligible items qualify for free return shipping. For complete information, please review our Return Policy.
How do I request a return?
To request a return, email us at support@countryoakfurniture.store with your order number and a photo of the item. If your request is approved, we’ll provide a prepaid return label along with the necessary instructions.
Our Brand & Products
Are your products new?
Yes, all dining tables and other products available from COUNTRYOAKFURNITURE are brand new and carefully selected with quality, durability, and performance in mind.
How can I contact support?
Our team is available to assist with any questions or concerns you may have.
Email: support@countryoakfurniture.store
Phone: +1 562-866-8400
Hours: Monday – Friday, 8:00 AM – 5:00 PM
We aim to respond to all emails within 24 business hours.
For additional information, please feel free to visit our Contact Us page.